Get more help
Mapzen has many ways for you to get more help, and wants to hear from you. You can send a note about your bill, bugs or unexpected results, enhancement requests for future development, projects you have built with Mapzen, or any other questions you might have.
All users of Mapzen services have access to standard email support. Premium support with a service-level agreement is available for an additional monthly fee, and you can subscribe even if you are within the free rate limits of Mapzen’s products. Premium support users receive priority response times, usually within one business day. You can enable premium support in your account settings.
Read documentation and blog posts
You can get self-service help at any time from Mapzen’s technical documentation and blog.
Click the Documentation link at the top of any page on Mapzen’s site to get to the help system. Documentation includes a variety of content, including comprehensive developer API reference, tutorials, glossaries, and conceptual overviews. If you want to help other users by making a correction or addition, each page has a button at the bottom (Edit this page on GitHub) that takes you to the source file.
The Mapzen blog is the home for Mapzen news, including announcements, engineering deep-dives, and product showcases and case studies. The blog posts and other company news are rolled into a monthly email newsletter. Sign up: https://mapzen.com/newsletter-signup/.
Contact Mapzen by email
Mapzen’s main technical support email address is support@mapzen.com. Check in about anything you need, such as APIs, workflow guidance, and rate limits. The questions you ask to improve the technical documentation so the answer is easier to find for the next person who has the same problem.
If you need help with a technical issue, please include any details necessary to investigate your report. This can include concise instructions to reproduce the problem, the behavior you expected compared to what you saw, code samples, and screenshots.
Contact Mapzen from within your dashboard
If you are signed in, you can use a web form to send a question or feedback to Mapzen. Be sure to include your correct email address for a response.
- Sign in to your Mapzen account.
- In the top corner of the page, click
Accountand clickDashboard. - Click the
Supportbutton in the bottom corner, fill in the form, and submit it.
Connect with the Mapzen developer community
GitHub and community chat
If you are working with the code for Mapzen’s open-source projects, you might be more comfortable communicating with through GitHub. GitHub is the collaborative version control system Mapzen uses to manage code and documentation. Posting an issue lets engineers and other users know about a bug or software enhancement directly.
Gitter is an instant message chat system for GitHub users. Some of Mapzen’s development teams have set up chat rooms associated with Mapzen’s open-source projects so you can communicate with staff and the community in near real time.
- Pelias for geographic search and geocoding
- Tangram for the map-drawing engine
- Tilezen for vector tiles and map data
If you have questions about running your own instance of Mapzen’s open-source projects, GitHub and Gitter are your best options.
Another option for community chat is the #mapzen channel in The Spatial Community, an online chat with thousands of geospatial enthusiasts as members.
Events at Mapzen offices
If you are near a Mapzen office in the New York or San Francisco area, Mapzen occasionally hosts community events. In addition, Mapzen regularly offers office hours, where you can get personalized technical assistance and training and meet other users. Dates and times are usually announced on the @mapzen Twitter account and in the email newsletter.
Social media
Mapzen loves hearing from you on social media. Follow @mapzen to be the first to know about Mapzen announcements, and tweet your questions and links to the interesting work you are doing with Mapzen’s products. Mapzen also has pages on Facebook, LinkedIn, and other sites.